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Frequently Asked Questions

Use the search bar below to sort through our library of FAQs to learn more about a specific product, service, or process.
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When is the dividend rate in effect?

Dividends start to accrue on the date the  account is funded.

Why does it say it will take 10 days to send my Bill Payment?

The date that is displayed is the estimated delivery date of the check, not the date the payment is sent from your account.

What happens when my CD matures?

At  maturity, Share Certificates (CD) will rollover into the same term at the  current rate being offered, unless Direct Federal is notified prior to  maturity or during the 7-day grace period.

Can I add more money to my CD account?

Funds cannot be added to an existing CD Share Certificate.

How are CD dividends compounded?

CD dividends are compounded daily and posted monthly.

Can I withdraw my CD dividends?

Monthly dividends are available for withdrawal without penalty.

What is the "normal" interest rate on a Direct Federal Visa®?

Rates vary based on your creditworthiness. The rate can vary monthly and is based on the Prime rate published in The Wall Street Journal.

How can I make sure my mobile app stays up to date?

You can ensure that you're on the newest app version available by turning on automatic updates in your device settings

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