Learn

Explore a range of great resources designed to provide the insights and information you need to bank more knowledgeably and confidently.
A couple in their kitchen reading a bill
knowledge

Enhance Your Financial Wellness

Find an array of tips, tools, and techniques to enhance your money management skills and help ensure a more secure financial future.
Learn More
Person at a diner countertop taking a picture of a check for remote deposit
security

Protecting Your Identity

Safeguard yourself against identity theft and fraud with the latest professional advice and proven strategies.
Discover Insights
INSIGHTS & INFORMATION

Latest Blog Posts

Stay informed with an array of insightful articles and updates on personal finance, industry trends, and more.
View All Blog Articles
Stay Informed

Latest News & Announcements

Keep up to date with the latest developments at Direct Federal, and read about recent community initiatives and events.
get in the know

Frequently Asked Questions

Use the search bar below to sort through our library of FAQs to learn more about a specific product, service, or process.
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
What are my credit card billing rights?

Information on your rights to dispute transactions and how to exercise those rights is provided in the Agreement.

Visa Credit Card Agreement (Consumer)

How do I make a payment on my Direct Federal Loan from a Direct Federal Account?

To make a payment to your Direct Federal Loan from a Direct Federal Account, navigate to the “Transfers” feature. For the most payment options, including Principal only payments, click on the “Classic” tab. From there you will be able to select which account you want the payment to come from, which loan it should go to, how much you want to pay, and other payment options.

Do you offer SBA loans?

Yes, we offer SBA loans!


Request more information >

Are there any fees to send money using Zelle?

No, Direct Federal Credit Union does not charge any fees to use Zelle® in our mobile app.

Your mobile carrier's messaging and data rates may apply.

I would like to open a home equity loan or line. What is the minimum or maximum amount I can apply for?

With Direct Federal, you can open a Home Equity Loan or Line for:

Primary Residences: Any amount between $20,000 and $500,000.

Second Homes and Investment Properties: Any amount between $20,000 and $200,000.‍

What is the HELOC Early Termination fee?

$395 if the line is closed during the first two years.

Why does it say it will take 10 days to send my Bill Payment?

The date that is displayed is the estimated delivery date of the check, not the date the payment is sent from your account.

Do you offer foreign currency exchange?

We do not offer foreign currency exchange services at this time.

Are there closing costs for a HELOC?

There are no closing costs.

How can I pay my bill?

We offer a variety of options to pay a Direct Federal Loan or Line of Credit.

View payment options for Direct Federal Loans and Lines >

TAgline

Related Resources

Access our library of useful documents, forms, and educational materials to support your financial journey.

Interested in a loan?

Our relationship bankers are here to help you take the first step.
professional man smiling
Connect

Contact Us

We’re here for you on your schedule.