Frequently Asked Questions
Speak to a Direct Federal Member Service Representative. This can be done by visiting the branch or calling us at 781-455-6500. Once it is established that the item is unauthorized, an affidavit of forgery needs to be completed and either mailed to Direct Federal or taken into the branch for processing. Once the process is complete, the funds will be returned to your account.
Possible reasons for the difference in balance and available balance could be as follows:
-Funds being held according to our check hold policy
($1,000.00 available immediately, remaining balance up to $5,000 are subject to a 2 business day hold, $5,000.00+ are subject to a 5 business day hold)
-Pending transactions have yet to post to the account.
Log in to Online Banking or our Mobile App Hover over Menu item "Tools"Select "Card Management"Select your Visa Credit Card. Select "Balance Transfer", input Card Issuer Details and Submit!
Once your application has been approved, you can expect your new card in the mail within 1-2 business days.
If your payments are on time, there are no fees.
Your first payment is due on the 30th of the month following the month you use your auto loan. For example, if you use your loan during September, your first payment will be due on October 30.
We use a method called “average daily balance.” Refer to the section “Finance Charges” within the Agreement for more information on how your balance is calculated.
Information on your rights to dispute transactions and how to exercise those rights is provided in the Agreement.
