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Frequently Asked Questions

Use the search bar below to sort through our library of FAQs to learn more about a specific product, service, or process.
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Do you offer VA loans?

We currently do not offer VA loans.

How do I get pre-approved?

Submit an application online or call to speak with Mortgage Loan Officer.

What if I need more money?

If you realize you need more money to finance your purchase once you start shopping for your car, simply call us at 781.455.6500.

Is there a credit card over limit fee?

There is no over limit fees.

Why is my checking account balance more than my available balance?

Possible  reasons for the difference in balance and available balance could be as  follows:

-Funds  being held according to our check hold policy
($1,000.00  available immediately, remaining balance up to $5,000 are subject to a 2  business day hold, $5,000.00+ are subject to a 5 business day hold)    

-Pending  transactions have yet to post to the account.

Are there any fees associated with my Direct Federal Visa®?

If your payments are on time, there are no fees.

Visa Credit Card Agreement (Consumer)

How can I pay my bill?

We offer a variety of options to pay a Direct Federal Loan or Line of Credit.

View payment options for Direct Federal Loans and Lines >

What is the home equity line repayment period?

At the end of your 10-Year Draw Period, you will enter the Repayment Period. The Repayment Period is 10 years of principal and interest. The rate remains variable based on your Home Equity agreement.

How can I upload proof of insurance for my vehicle?
What phone number(s) will receive fraud alerts?

Any phone numbers that Direct Federal has in your records may be sent alerts.

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