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Latest News & Announcements
Direct Federal Credit Union Elevates Andrew Gabriel to Senior Vice President, Chief Operating Officer
Direct Federal Credit Union Elevates Andrew Gabriel to Senior Vice President, Chief Operating Officer
Read MoreDesigned with You in Mind: Discover the New Direct.com
Direct Federal Credit Union Announces 2023 Scholarship Program Recipients
Direct Federal Credit Union Hosts Financial Literacy Event at The Lilla G. Frederick Pilot Middle School in Dorchester, MA.
Direct Federal Credit Union Announces 2022 Scholarship Program Recipients.
Frequently Asked Questions
The date that is displayed is the estimated delivery date of the check, not the date the payment is sent from your account.
If you are travelling within the U.S., you will receive phone calls, text messages and emails. If you are travelling internationally, you will receive emails. You will only receive text messages if your mobile phone plan allows you to receive them while traveling outside of the United States.
Submit an application online or call to speak with Mortgage Loan Officer.
Speak to a Direct Federal Member Service Representative. This can be done by visiting the branch or calling us at 781-455-6500. Once it is established that the item is unauthorized, an affidavit of forgery needs to be completed and either mailed to Direct Federal or taken into the branch for processing. Once the process is complete, the funds will be returned to your account.
When you mark a transaction as fraudulent, the response message you receive will include our fraud detection department’s toll-free number and it asks that you call to review the card activity, or you will receive a call from a fraud detection agent to review. The agent will be able to review the activity with you and clear the card for use.
Your IRS forms will be available under Statements within Digital Banking.
View Statements >
If you are an existing member, the easiest way to check the status of an application is through the Application Center within Digital Banking.
If you are not a member, please visit our Application Status Center.
We currently do not offer Health Savings Accounts.
View our banking account options >
You can find your account numbers within Digital Banking under Account Details.
View Account Information >
We will not transmit sensitive personal information through alerts.
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